Frequently Asked Questions
Browse the site, add items to your bag, and proceed to Secure Checkout to complete your order
You will receive:
- An email confirming receipt
- A second email once payment is approved, address verified, and items are shipped
COD orders receive a confirmation call before dispatch.
Contact us immediately with your Order ID and correct address:
📩 info@reemandjolly.com | 📞 +971 54 533 3384
Delivery may take 2–6 days depending on your country.
Check Track My Order or My Orders for updates.
If all delivery attempts fail, the parcel returns to our warehouse and a refund is issued.
We offer worldwide shipping.
UAE : 50AED
International : 120AED
Visa, Mastercard, American Express, PayPal, Apple Pay, Google Pay, and Cash on Delivery.
No, only one code may be used per order.
Go to My Orders → Select Order → Return Items, choose the return reason, and submit.
Eligible items may be returned within 7 days of delivery.
Yes—contact Customer Care.
Items may be ineligible if:
- Sizes are out of stock
- Size pricing differs
- Items are sourced from different regions
You may still return these items.
Request a return via Order Details → choose Incorrect item received.
Must be returned within 30 days in original condition.
Email us your order number and item name:
📩 info@reemandjolly.com
Request a return via Order Details → select Parcel damaged on arrival.
