سياسة الخصوصية
Reem&Jolly (“we,” “us,” or “our”) operates this website and store, including all related information, content, features, tools, products, and services, to provide you, the customer, with a curated shopping experience (the “Services”). Reem&Jolly is powered by Shopify, which enables us to provide the Services to you.
This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, make a purchase or other transaction through the Services, or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy governs with respect to the collection, processing, and disclosure of your personal information.
Please read this Privacy Policy carefully. By accessing or using any of the Services, you acknowledge that you have read and understood this Privacy Policy and agree to the collection, use, and disclosure of your information as described herein.
1. Personal Information We Collect or Process
When we use the term “personal information,” we refer to information that identifies or can reasonably be linked to you or another person. Personal information does not include anonymized or de-identified data.
Depending on how you interact with the Services, we may collect or process the following categories of personal information, as permitted by applicable law:
Contact Information
-
Name
-
Email address
-
Phone number
-
Billing and shipping address
Financial Information
-
Credit or debit card details
-
Payment information
-
Transaction records and payment confirmations
(Payments are processed securely through Shopify and third-party payment providers.)
Account Information
-
Username and password
-
Preferences and settings
Order & Transaction Information
-
Products viewed, added to cart or wishlist
-
Purchases, returns, exchanges, or cancellations
-
Order history
Communications
-
Information you provide when contacting customer support or communicating with us
Device Information
-
IP address
-
Browser type
-
Device identifiers
-
Network information
Usage Information
-
How and when you browse, interact with, or navigate the Services
2. Sources of Personal Information
We may collect personal information from the following sources:
-
Directly from you when you create an account, place an order, contact us, or otherwise use the Services
-
Automatically through cookies and similar technologies when you browse or interact with the Services
-
From service providers who process information on our behalf
-
From partners or other third parties, where permitted by applicable law
3. How We Use Your Personal Information
We may use your personal information for the following purposes:
Providing and Improving the Services
To process payments, fulfill orders, manage accounts, arrange shipping, process returns or exchanges, remember preferences, send account-related notifications, and personalize your shopping experience.
Marketing and Advertising
To send promotional communications by email or SMS and display advertisements based on your interactions with the Services, including products you viewed or purchased. You may opt out of marketing communications at any time.
Security and Fraud Prevention
To authenticate accounts, secure transactions, detect fraudulent or malicious activity, and protect our Services, customers, and business.
Communication
To respond to inquiries, provide customer support, and maintain our business relationship with you.
Legal Compliance
To comply with applicable laws, respond to lawful requests, enforce our terms and policies, and protect our legal rights.
4. How We Disclose Personal Information
We may disclose your personal information in the following circumstances:
-
With Shopify, service providers, and vendors that support our operations (such as payment processing, analytics, fulfillment, IT services, shipping carriers, and customer support)
-
With marketing and advertising partners for personalized advertising, subject to applicable laws
-
When you direct or consent to such disclosure
-
With affiliates within our corporate group, if applicable
-
In connection with business transactions, legal obligations, or enforcement of our rights
5. Relationship with Shopify
Our Services are hosted by Shopify. Shopify collects and processes personal information to provide and improve the Services. Information submitted through our website may be shared with Shopify and third parties located outside your country of residence.
Shopify may process personal information to support enhanced features such as personalized advertising. In such cases, Shopify is responsible for responding to requests related to that processing.
You can learn more about Shopify’s privacy practices at: https://privacy.shopify.com
6. Third-Party Websites and Links
The Services may include links to third-party websites or applications. We are not responsible for the privacy practices, security, or content of those third parties. We encourage you to review their privacy policies before providing any personal information.
7. Children’s Data
The Services are not intended for children, and we do not knowingly collect personal information from individuals under the age of majority in their jurisdiction.
If you believe that a child has provided us with personal information, please contact us and we will take appropriate steps to delete such information.
8. Security and Retention of Information
We implement reasonable administrative, technical, and physical safeguards to protect personal information. However, no system is completely secure, and information may not be fully secure during transmission.
We retain personal information only for as long as necessary to:
-
Provide the Services
-
Maintain your account
-
Comply with legal obligations
-
Resolve disputes and enforce agreements
9. Your Rights and Choices
Depending on your location, you may have rights including:
-
Right to access or know your personal information
-
Right to request deletion or correction
-
Right to data portability
-
Right to opt out of targeted advertising or data sharing where applicable
-
Right to manage marketing preferences
If you are located in the UK or EEA, you may also have the right to object to processing or withdraw consent where applicable.
You may exercise your rights by contacting us. We may need to verify your identity before responding.
10. Complaints
If you have concerns about how we process your personal information, please contact us at info@reemandjolly.com.
You may also have the right to lodge a complaint with your local data protection authority.
11. International Transfers
Your personal information may be transferred, stored, and processed outside your country of residence, including through Shopify and other service providers. Where required by law, we rely on approved transfer mechanisms such as Standard Contractual Clauses.
12. Updates to This Privacy Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Last updated” date. Your continued use of the Services constitutes acceptance of the updated policy.
13. Contact Information
If you have questions about this Privacy Policy or wish to exercise your rights, you may contact us at:
Email: info@reemandjolly.com
Phone: +971 54 533 3384
For the purposes of applicable data protection laws, Reem&Jolly is the data controller of your personal information.
