سياسة الاسترداد

We want you to be satisfied with your purchase. Please review the conditions below carefully before requesting a return or exchange.

1. Return & Exchange Window

Return and exchange requests must be submitted within 7 days of delivery.

Sale items are strictly non-returnable and non-exchangeable.

2. Eligibility & Condition Requirements

To be eligible for a return or exchange, all of the following conditions must be met:

  • The item must be unused, unworn, and in original condition

  • The security strap must be fully intact and attached to the item

  • Original packaging must be returned in undamaged condition

🚫 Important:
If the security strap is removed, broken, altered, or tampered with, the item will not qualify for a return, exchange, or refund under any circumstances.

3. Return Shipping Charges

Customers are responsible for return shipping charges.

A flat return shipping fee will be deducted from the refund value as follows:

  • UAE orders: AED 50

  • International orders: AED 120

Original shipping fees are non-refundable.

4. Inspection & Approval Process

All returned items are subject to a quality inspection upon receipt.

A return will be approved only if:

  • The item is clean, unused, and unworn

  • The security strap is intact

  • Packaging is complete and undamaged

If a return does not meet these criteria, it will be rejected and sent back to the customer at their expense.

5. Refund Method & Timeline

Approved refunds will be issued as a digital gift card sent to the customer’s registered email address.

  • Gift cards may be used on the Reem&Jolly online store

  • Gift cards do not expire, unless otherwise stated

The gift card value will be calculated as:

Item price – applicable return shipping fee (AED 50 / AED 120)

Gift cards are issued after inspection approval.

Please allow 7–14 business days for processing after approval.

6. Non-Returnable Items

The following items are not eligible for return, exchange, or refund:

  • Sale or discounted items

  • Items with removed, damaged, or tampered security straps

  • Items that are used, altered, washed, damaged, or mishandled

7. How to Request a Return

Once your order has been delivered, you may submit a return request through your user profile dashboard on the Reem&Jolly website.